Hotel front desk clerk

Hampton Inn by Hilton Downtown Winnipeg

Apply

Salary

$17 per hour

Experience

0 to 2 years

Category

Restaurant

Job Description

  • Work Term: Permanent
  • Work Language: English
  • Hours: 16 to 32 hours per week
  • Education: Secondary (high) school graduation certificate
  • Experience: Experience an asset
  • or equivalent experience

Work setting

  • Hospitality industry
  • Hotel, motel, resort

Tasks

  • Investigate complaints and claims
  • Register arriving guests and assign rooms
  • Resolve complaints and claims
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Perform light housekeeping and cleaning duties
  • Provide customer service

Computer and technology knowledge

  • Multi-line switchboard
  • Word processing software
  • Central reservation system (CRS)
  • Spreadsheet
  • Internet

Work conditions and physical capabilities

  • Attention to detail
  • Fast-paced environment
  • Standing for extended periods
  • Work under pressure

Personal suitability

  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Judgement
  • Organized
  • Reliability
  • Team player
  • Resourcefulness

Screening questions

  • Are you authorized to work in Canada?
  • Are you available for shift or on-call work?
  • Do you have experience working in this field?

Employment terms options

  • Early morning
  • Evening
  • Shift
  • Flexible hours
  • Morning
  • Night
  • On call

Employment terms options

  • Day
  • Weekend

Financial benefits

  • Night shift premium

Other benefits

  • Other benefits

Ready to Apply?

Join Hampton Inn by Hilton Downtown Winnipeg and take the next step in your career.

By applying, you agree to our Terms of Service and Privacy Policy.

Similar jobs