Front desk clerk, hotel

• Work Term: Permanent
• Work Language: English
• Hours: 40 hours per week
• Education: Secondary (high) school graduation certificate
• Experience: Experience an asset
• or equivalent experience

Work setting

• Hotel, motel, resort

Tasks

• Register arriving guests and assign rooms
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Perform light housekeeping and cleaning duties
• Provide customer service

Computer and technology knowledge

• Multi-line switchboard
• Word processing software
• Central reservation system (CRS)
• Spreadsheet
• Internet

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure

Personal suitability

• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Reliability
• Team player

Screening questions

• Are you authorized to work in Canada?
• Do you have experience working in this field?
• Do you live near the job location?

Employment terms options

• Early morning
• Evening
• Shift
• Morning
• Night

Employment terms options

• Day
• Weekend

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Financial benefits

• Group insurance benefits
• Life insurance